FREQUENTLY ASKED QUESTIONS

When can I expect my order?

We have a delivery time of 24Hrs Central Region and a delivery time of 1 – 2 business days Upcountry.

The expected delivery time of my order has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process.

How do I cancel or edit an order?

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

Why was my order canceled?

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.

The most common reasons an order might be canceled are:

  • Limits on available quantities
  • The item is out of stock
  • Additional information is needed by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method
  • Using an older browser or app version which is no longer supported

We will send you an email if any part of your order is canceled or if we need more information to process your order.

I want to return an item, how do I do that?

Products can be returned up to  7 days after receipt.

You can receive a replacement item or your purchase price back (return shipping costs are the responsibility of the customer).

View our returns policy here

How can I contact customer service?

Email our customer service to info@nabellasstores.com we will respond within 24 hours. Or visit our website for more contact options contact page

Contacts:

Address: Kooki Tower, Buganda Road, Kampala, Uganda.
Email: info@nabellasstores.com
Contact Form: https://nabellasstores.com/contact-us/
Phone number: +256785215542
Opening hours:
Mon – Sat: 09:00am – 6:00pm

CONTACT US FOR ANY QUESTIONS