Overview

Our refund and returns policy lasts 7 days. If more than 7 days have passed since your delivery date, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the original packaging without physical damage.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Returns Process

  1. Initiate the Return:

Call us at +256785215542 or Email info@nabellasstores.com and provide your order ID.

Mention items you wish returned.

Our service team will then provide instructions on how to return the items.

  1. Return Authorization:

You will receive a Return Authorization email with further instructions once your return is initiated.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 2 Business days.

Late or missing refunds

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please get in touch with us at info@nabellasstores.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@nabellasstores.com and send it to our Kooki Tower, Buganda Road, Kampala, Uganda shop.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

You should deliver your product to our shop at Kooki Tower, Buganda Road, Kampala, Uganda, to return it.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@nabellasstores.com for questions related to refunds and returns.

Contacts:

Address: Kooki Tower, Buganda Road, Kampala, Uganda.

Email: info@nabellasstores.com

Contact Form: https://nabellasstores.com/contact-us/

Phone number: +256785215542

Opening hours:

Mon – Sat: 09:00am – 6:00pm