Effective Date: July 6, 2024
Return details:
- Returns address: Kooki Tower, Buganda Road, Kampala, Uganda.
- Return period: You have 7 days from the delivery date to return your item.
- Restocking Fees: We do not charge restocking fees.
- Refund Processing Time: Refunds will be processed within 2 business days of receiving your return.
- Shipping Costs for Returns: The shipping costs are at your expense, the customer.
Return Policy:
Our returns policy is designed with honesty and transparency in mind, focusing on the delivery date rather than the date of purchase. This approach ensures that you have ample time to evaluate your purchase. Should your item be in transit beyond the 7-day return window, we will adjust your return based on the delivery date. The returns period begins the day you receive your item.
Conditions for Returns:
- Cancel order:
- To cancel an order before it has been shipped, please get in touch with our customer service at info@nabellasstores.com
- We will confirm your cancellation and refund you via the original payment method.
- Damaged On Arrival:
- Please check your order upon delivery.
- For items damaged in transit, please get in touch with us immediately with a description of the damage and, if possible, photos.
- We will arrange a return, replacement, or refund at your choice.
- Defective Items or Warranty Claims:
- Please get in touch with our customer service for manufacturing defects or problems occurring after use within the warranty period.
- We will assist you with the warranty claim process, which may include repair, replacement, or refund according to our warranty terms.
- Change of Mind:
- If you change your mind, items can be returned within 7 days of delivery.
- Returned items must be in original, unused condition with tags and original packaging.
- Please get in touch with our support team to start the return process.
- Exchange:
- Please follow the same returns process as for change of mind for exchanges.
- Once the return has been accepted, please place a new order for the desired item.
- Received Wrong Product:
- If you receive the wrong product, please get in touch with us immediately.
- We will arrange a return and send the correct item at no extra cost.
- Contact us: Email info@nabellasstores.com with your order number and the reason for your return.
- Return Authorization: We will review your request and provide a return authorization and shipping label if applicable.
- Pack and Ship: Return the item in its original condition and packaging. Follow the instructions for returning to the address provided.<
- Attach Required Documents: Please include the return authorization and any photos for damage or defect claims with your return.
Refunds:
After receiving and inspecting your return, we will notify you of the decision to refund. Approved refunds will be processed to the original payment method within 2 business days.
Late or missing refunds
Double-check your bank account if you're still waiting for a refund. Subsequently, contact your credit card company, as the refund might take some time to show up in your account officially.
Then, reach out to your bank. A refund may require some processing before it is credited to your account.
Please get in touch with us if you have completed all these steps but still need to receive your refund info@nabellasstores.com
Contacts:
Address: Kooki Tower, Buganda Road, Kampala, Uganda.
Email: info@nabellasstores.com
Contact Form: https://nabellasstores.com/contact-us/
Phone number: +256785215542
Opening hours:
Mon – Sat: 09:00am – 6:00pm
